Returns and Exchange Policy

 

  • Returns and Exchange Policy

    • We urge you to check the size chart for apparel before you place the order.
    • If your size falls in-between two sizes, please opt for the larger size.
    • Color appearance of the products may have a slight variance due to monitors or lighting and this is not deemed to be faulty.
    • Since the fabrics we use come directly from weavers, each fabric may have a slight design and thread variation in placement and overall outcome. We hope you cherish this uniqueness of the fabric.
    • Each product is packed with utmost care and individually checked for Quality assurance before it is shipped.
    • We will do our best to ensure you have all the information regarding the design, fabric, color and fit prior to making the order. 

  • Refund/Return Policy:

    • No refunds or returns once a product is sold.
  • Size Exchange Policy: 
    • Size exchanges are eligible strictly within 48 hours of receiving the product. 
    • Exchange request to be sent to reachus@mooshakstore.in or Whatsapp us on +91 87783 19902.
    • Specify the desired size or any other reason for which you need to issue the exchange
    • Products must be unused, unwashed, undamaged, with labels and tags intact, in original packaging.
  • Return/Exchange Process 
    • Once your return pickup is confirmed
    • PACK - Pack the product in the SAME packaging, with the labels and tags intact.
    • PICKUP - Delhivery courier executive will make 3 attempts for picking up the return product, post which the system will automatically cancel the return request.
    • Kindly answer the executive's calls and fix a convenient time for the pickup.  
    • EXCHANGE process - Our team will process your exchange request and send you the required size at the earliest.
    • Exchange allowed once per order.
    • Incase the desired size is not available, Mooshak will issue the customer a Credit note with a validity of one month.